Junior It Helpdesk Specialist - Spanish

Avenga

Bitola, North Macedonia
On-site
Advanced spanish proficiency
Advanced english proficiency
Windows and linux system support
The role involves providing 12/5 helpdesk support while monitoring systems and troubleshooting Level 1 and Level 2 malfunctions

Job Summary

  • The role involves providing 12/5 helpdesk support while monitoring systems and troubleshooting Level 1 and Level 2 malfunctions.
  • Candidates must possess advanced written and verbal proficiency in both Spanish and English to serve global clients effectively.
  • Avenga fosters a diverse work environment where everyone matters, offering equal opportunities regardless of background or identity.

Matching Summary

The role involves providing 12/5 helpdesk support while monitoring systems and troubleshooting Level 1 and Level 2 malfunctions.

Skills & Requirements

Must-have

  • Advanced Spanish proficiency
  • Advanced English proficiency
  • Windows and Linux system support
  • Active Directory and Exchange knowledge
  • LAN/WAN architecture understanding
  • TCP/IP and network protocols
  • Multi-user environment troubleshooting

Nice-to-have

  • Experience with monitoring tools
  • Strong prioritization skills
  • Independent risk assessment ability
  • Process improvement mindset
  • Team collaboration capabilities

Key Requirements

  • Experience as Helpdesk or support specialist
  • Base knowledge of firewall and VLAN configuration
  • Ability to resolve issues within SLA schedules

Work Rights

Not specified

Tailored Resume

Cover Letter