Manager, Caregiver Engagement Operations

Imagine Pediatrics

Remote, United States
Remote
Net promoter score (nps) performance management
Patient family advocacy council (pfac) leadership
Cross-functional collaboration with clinical teams
Imagine Pediatrics is a tech-enabled medical group reimagining care for children with special health care needs

Job Summary

  • Imagine Pediatrics is a tech-enabled medical group reimagining care for children with special health care needs.
  • The manager owns the design, execution, and continuous improvement of the caregiver experience across the organization.
  • This role leads the Patient Family Advocacy Council and peer-to-peer support programs to ensure the caregiver voice shapes operations.

Matching Summary

Imagine Pediatrics is a tech-enabled medical group reimagining care for children with special health care needs.

Skills & Requirements

Must-have

  • Net Promoter Score (NPS) performance management
  • Patient Family Advocacy Council (PFAC) leadership
  • Cross-functional collaboration with clinical teams
  • Operational workflow design and improvement
  • Caregiver feedback synthesis and analysis

Nice-to-have

  • Passion for pediatric special needs care
  • Experience in virtual healthcare delivery
  • Ability to build trust at scale
  • Strong empathy for caregiver lived experiences

Key Requirements

  • Proven track record managing NPS metrics
  • Experience leading patient advocacy councils
  • Background in healthcare operations or quality improvement

Work Rights

Not specified

Tailored Resume

Cover Letter