Iron Mountain provides expert, sustainable solutions in records and information management and partners with 225,000 customers globally to protect their data and artifacts
Job Summary
Iron Mountain provides expert, sustainable solutions in records and information management and partners with 225,000 customers globally to protect their data and artifacts.
The Customer Excellence Associate role involves managing and resolving complex customer inquiries to meet or exceed Customer Effort Score and Customer Satisfaction targets.
This role requires collaboration with cross-functional teams to improve service processes and ensure compliance with organizational standards.
Matching Summary
Iron Mountain provides expert, sustainable solutions in records and information management and partners with 225,000 customers globally to protect their data and artifacts.
Skills & Requirements
Must-have
Customer Relationship Management software
Microsoft Office suite proficiency
Complex problem-solving skills
Conflict resolution in live environment
Handling escalated customer issues
Nice-to-have
Collaborating with cross-functional teams
Enhancing service processes
Maintaining professionalism in fast-paced environment