Scheduler - Lv Trop. Family Med Cl - Full Time 12 Hour Rotating Shift (non-exempt) (non-union)
auxsupport.usc.edu
Los Angeles, California, US
$21.00 – $29.77 ph
Patient appointment scheduling
Customer service experience
Medical terminology understanding
The Scheduler performs clerical and communication functions in the department/clinic, scheduling patient appointments and providing courteous reception
Job Summary
The Scheduler performs clerical and communication functions in the department/clinic, scheduling patient appointments and providing courteous reception.
This position demonstrates excellent customer services techniques, meets and greets patients, answers patient calls, and schedules patients for appointments.
Acts as the positive “face” of the Health Center as the main point of contact for participants and families, supporting center operations by greeting and checking in patients.
Matching Summary
The Scheduler performs clerical and communication functions in the department/clinic, scheduling patient appointments and providing courteous reception.
Salary
$21.00 – $29.77 per hour
Skills & Requirements
Must-have
Patient appointment scheduling
Customer service experience
Medical terminology understanding
Answering patient calls
Patient registration
Electronic medical record tasks
Nice-to-have
Advocate/liaison for patients
Handling upset patients
Superior customer service experience
Key Requirements
High school or equivalent
Understanding of medical terminology
Ability to interview patients and interface with physicians
1 year customer service experience (medical preferred)