It Helpdesk Intern

Podium81

Lehi, Utah, United States
On-site
Fluent english communication skills
Foundational macos and windows knowledge
Ios mobile device familiarity
Podium81 is seeking an IT Helpdesk Intern to provide technical support to employees and assist with hardware and software issues. This position offers hands-on experience in enterprise IT support while adhering to Podium’s growth-oriented culture

Job Summary

  • This role offers hands-on experience assisting core support teams with internal systems, hardware, and applications while minimizing business disruptions.
  • The ideal candidate embodies Podium's values to be a founder, avoid drama, and enjoy the ride while delivering extraordinary customer service.
  • Success is measured by ticket resolution rates, on-time delivery of new hire equipment, and high customer satisfaction ratings from internal employees.

Matching Summary

Match Score: 85

Podium81 is seeking an IT Helpdesk Intern to provide technical support to employees and assist with hardware and software issues. This position offers hands-on experience in enterprise IT support while adhering to Podium’s growth-oriented culture.

Skills & Requirements

Must-have

  • Fluent English communication skills
  • Foundational MacOS and Windows knowledge
  • iOS mobile device familiarity
  • Ability to lift up to 50 lbs
  • Strong analytical and problem-solving skills

Nice-to-have

  • Desire to learn new technologies aggressively
  • Previous customer service experience
  • Understanding of SSO systems and cybersecurity
  • Familiarity with VOIP and conferencing tools
  • CompTIA A+ Certification or studying for it

Key Requirements

  • Currently pursuing or recently graduated with IT degree
  • CompTIA A+ Certification preferred
  • Available to work US business hours in Mountain Time Zone

Work Rights

Not specified

Tailored Resume

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