Signature Customer Success Account Manager - Fargo, Nd

UPS

Fargo, ND, US
Not specified
Manage high volume of smaller customers
Drive customer satisfaction and retention at scale
Identify low-touch upsell opportunities
UPS is seeking a Signature Customer Success Account Manager in Fargo, ND, to oversee a portfolio of smaller customer accounts, focusing on enhancing customer satisfaction and retention through effective engagement and data-driven insights

Job Summary

  • The Signature Customer Success Account Manager will manage a territory in Fargo, ND focusing on a high volume of smaller customers.
  • This role requires proactively engaging existing customers to enhance value, prevent churn, and identify growth opportunities through periodic check-ins.
  • Candidates must coordinate with sales, support teams, and UPS operations to deliver supply chain solutions while serving as the primary advocate for assigned accounts.

Matching Summary

Match Score: 85

UPS is seeking a Signature Customer Success Account Manager in Fargo, ND, to oversee a portfolio of smaller customer accounts, focusing on enhancing customer satisfaction and retention through effective engagement and data-driven insights.

Skills & Requirements

Must-have

  • Manage high volume of smaller customers
  • Drive customer satisfaction and retention at scale
  • Identify low-touch upsell opportunities

Nice-to-have

  • Strong organizational skills for multiple engagements
  • Data-driven mindset for performance reviews
  • Ability to provide value-driven guidance

Key Requirements

  • 0-4 years in customer success or support roles
  • SMB account management experience required
  • Must be a U.S. Citizen or National or authorized to work in the U.S.

Work Rights

Must be a U.S. Citizen, National, or authorized to work in the U.S.

Tailored Resume

Cover Letter