Staff Escalation Engineer

Zscaler

San Jose, United States
$129,500—$185,000 usd; not specified; benefits inc...
On-site
Cloud incident resolution
System health monitoring
Production service ownership
Own and resolve escalated cloud incidents end-to-end, including impact analysis, debugging, implementing solutions, and communicating with stakeholders

Job Summary

  • Own and resolve escalated cloud incidents end-to-end, including impact analysis, debugging, implementing solutions, and communicating with stakeholders.
  • Monitor system health, performance, and security via PagerDuty and enhance alerting to meet SLOs.
  • Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure.

Matching Summary

Own and resolve escalated cloud incidents end-to-end, including impact analysis, debugging, implementing solutions, and communicating with stakeholders.

Salary

$129,500—$185,000 USD; Not specified; Benefits included

Skills & Requirements

Must-have

  • Cloud incident resolution
  • System health monitoring
  • Production service ownership
  • Troubleshooting complex incidents
  • Python, Bash, and Java skills
  • Cloud platforms (GCP, AWS, Azure)
  • Networking fundamentals (TCP/IP)

Nice-to-have

  • Thrive in ambiguity
  • Act like an owner
  • Problem-solver mindset
  • High-trust collaborator
  • Growth mindset

Key Requirements

  • Experience using CPU/memory profilers
  • IaC/configuration tools (Terraform, Ansible)
  • Write complex MySQL queries
  • Experience with SAML and OAuth
  • Proficiency in monitoring tools like Grafana

Work Rights

Not specified

Tailored Resume

Cover Letter