Customer Insights & Data Expert

ING

Unknown, Unknown, Belgium
Not specified; not specified; not specified
Not specified (assumed to be hybrid based on the nature of the role).
5+ years experience in customer insights or analytics
Must have sql experience for data querying
Strong ability to translate complex data into business recommendations
The Customer Insights & Data Expert position at ING focuses on transforming data into strategic insights to enhance customer experience and drive business decisions. The ideal candidate will have a strong background in analytics, innovation, and data storytelling, along with experience in customer insights and a customer-focused mindset

Job Summary

  • The role focuses on turning complex data into strategic insights that drive business decisions using GenAI and storytelling.
  • You will lead customer insight research to validate ideas and shape new concepts in collaboration with CX experts.
  • The team offers access to ING's Analytics Academy, opportunities to lead high-impact projects, and exposure to global CX innovation.

Matching Summary

Match Score: 85

The Customer Insights & Data Expert position at ING focuses on transforming data into strategic insights to enhance customer experience and drive business decisions. The ideal candidate will have a strong background in analytics, innovation, and data storytelling, along with experience in customer insights and a customer-focused mindset.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 5+ years experience in customer insights or analytics
  • Must have SQL experience for data querying
  • Strong ability to translate complex data into business recommendations

Nice-to-have

  • Experience with GenAI and data automation tools
  • Familiarity with SAS, Cognos, Adobe, or Power BI
  • Background in research, experimentation, or NPS steering

Key Requirements

  • Minimum 5 years of relevant experience in analytics or innovation
  • Excellent proficiency in English and Dutch and/or French languages
  • Proven track record of influencing decisions through data storytelling

Work Rights

Not specified

Tailored Resume

Cover Letter