Quality Manager

Sofitel Sydney Wentworth

Sharm El, ,
On-site
Quality assurance policies
Service quality monitoring
Customer experience improvement
Develop and implement quality assurance policies and procedures to monitor and evaluate service quality across tourism services

Job Summary

  • Develop and implement quality assurance policies and procedures to monitor and evaluate service quality across tourism services.
  • Conduct regular quality audits, analyze customer feedback, and implement corrective actions to enhance guest satisfaction and service excellence.
  • Train employees on quality standards, promote a culture of quality awareness, and ensure compliance with tourism regulations and certifications.

Matching Summary

Develop and implement quality assurance policies and procedures to monitor and evaluate service quality across tourism services.

Skills & Requirements

Must-have

  • quality assurance policies
  • service quality monitoring
  • customer experience improvement
  • compliance with standards
  • performance analysis

Nice-to-have

  • dare to challenge the status quo
  • explore limitless possibilities
  • imagine tomorrow's hospitality
  • do what you love

Key Requirements

  • Bachelor’s degree in Tourism Management, Hospitality Management, Business Administration, or Veterinary medicine
  • Certification in Quality Management or ISO standards is an advantage
  • 3–5 years of experience in quality management or operations in the tourism/hospitality industry

Work Rights

Not specified

Tailored Resume

Cover Letter