Diagnose and troubleshoot sophisticated software issues
As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most
Job Summary
As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
As a Technology Products Support Engineer, you will provide technical support to customers and consultants on complex systems within Workday, including Authentication(Single Signon) Mobile, Browser and technical issues.
With Flex Work, we’re combining the best of both worlds: in-person time and remote.
Matching Summary
As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
Skills & Requirements
Must-have
Troubleshoot complex software issues
Provide technical support to customers
Diagnose and troubleshoot sophisticated software issues
Communicate status of issues and escalations
Work with XML and web service requests
Test customer problems and log issues
Nice-to-have
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Empathy and shared enthusiasm
Fun team environment
Absorb new technologies quickly
Key Requirements
2+ years experience with HCM, Payroll, or Financials ERP
4+ years customer support specialist for enterprise software
4+ years experience with Database and Programming languages