It Specialist

Four Seasons Hotels & Resorts

Hampshire, United Kingdom
Technical support for guests and users
Maintain critical systems 24/7
Troubleshoot hardware, software, connectivity
Deliver exceptional technical support to hotel guests and administrative users in line with Service Level Agreements

Job Summary

  • Deliver exceptional technical support to hotel guests and administrative users in line with Service Level Agreements.
  • Ensure critical systems—including Front Office Property Management System, Call Accounting, HSIA, PABX, and Food & Beverage Point of Sale—are operational 24/7.
  • Excellent Training & Career development opportunities, Hotel Service Charge, and up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.

Matching Summary

Deliver exceptional technical support to hotel guests and administrative users in line with Service Level Agreements.

Skills & Requirements

Must-have

  • Technical support for guests and users
  • Maintain critical systems 24/7
  • Troubleshoot hardware, software, connectivity
  • Desktop operating systems and applications
  • Server infrastructure management

Nice-to-have

  • Collaborative relationships with departments
  • Proactive problem-solving approach
  • Continuous improvement mindset
  • Passion for technology and data

Key Requirements

  • Previous experience in hospitality IT
  • Flexibility for 24/7 support

Work Rights

Not specified

Tailored Resume

Cover Letter