It Help Desk

Cross Agency

Base: $21–$25 hourly; bonus/equity: not specified;...
Fully remote
Knowledge of basic computer hardware including laptops and printers
Experience with windows 11, android, and iphone operating systems
Ability to prioritize incidents and escalate when necessary
Cross Agency is seeking an IT Support Specialist to provide effective technical support to end-users in a fully remote setting. The role involves managing help requests, troubleshooting issues, and ensuring a smooth operation of computer systems

Job Summary

  • The role ensures proper computer operation so end users can accomplish business tasks through timely resolution of help requests.
  • Responsibilities include deploying software, providing first-contact support via phone and chat, and performing hands-on desktop fixes.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, and paid time off.

Matching Summary

Match Score: 85

Cross Agency is seeking an IT Support Specialist to provide effective technical support to end-users in a fully remote setting. The role involves managing help requests, troubleshooting issues, and ensuring a smooth operation of computer systems.

Salary

Base: $21–$25 hourly; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) with match, paid time off

Skills & Requirements

Must-have

  • Knowledge of basic computer hardware including laptops and printers
  • Experience with Windows 11, Android, and iPhone operating systems
  • Ability to prioritize incidents and escalate when necessary

Nice-to-have

  • Exceptional written and oral communication skills
  • Highly self-motivated and directed work style
  • Proven analytical and problem-solving abilities

Key Requirements

  • College diploma or university degree in computer science
  • Minimum 1 year equivalent work experience
  • Working knowledge of diagnostic utilities

Work Rights

Not specified

Tailored Resume

Cover Letter