Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience in saas
2+ years change management practices
Salesforce and gainsight proficiency
This role ensures maximum value is derived from Workday Adaptive Planning by quantifying value, driving adoption, and sharing best practices
Job Summary
This role ensures maximum value is derived from Workday Adaptive Planning by quantifying value, driving adoption, and sharing best practices.
The successful candidate will act as a trusted advisor to executive sponsors while managing renewals and identifying upsell opportunities across 50-60 enterprise accounts.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation including base salary, bonus, and stock grants.
Matching Summary
This role ensures maximum value is derived from Workday Adaptive Planning by quantifying value, driving adoption, and sharing best practices.
Salary
Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants
Skills & Requirements
Must-have
3+ years CSM experience in SaaS
2+ years change management practices
Salesforce and Gainsight proficiency
Executive relationship building skills
Renewal negotiation and contract management
Strategic planning for enterprise accounts
Nice-to-have
Experience in EPM or financial ERP space
Pricing strategy and critical thinking
Ability to manage ambiguity in complex environments
Strong verbal and written communication skills
Willingness to go the extra mile for customers
Key Requirements
Bachelor's degree or equivalent work experience
3+ years of CSM experience supporting SaaS solutions
2+ years of experience using Salesforce and Gainsight
Proven ability to collaborate at the Executive level