Customer Relations Coordinator Iii - Client Services

Iowa State University Veterinary Diagnostic Laboratory

Ames, Iowa, US
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Customer relations coordination
Client communication via phone and email
Troubleshoot client concerns
** Iowa State University Veterinary Diagnostic Laboratory is seeking a Customer Relations Coordinator III to provide exceptional client services and support to veterinarians and livestock producers. The role requires strong communication skills and experience in customer service, ideally within a veterinary or diagnostic laboratory setting. **

Job Summary

  • Serve as the primary point of contact for clients and visitors by phone, email, and in person while providing clear guidance on VDL services, pricing, procedures, and testing needs.
  • Enter client information, submission details, and test requests into the laboratory information management system (LIMS) with accuracy and efficiency.
  • Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as retirement benefits, generous leave plans, and onsite childcare.

Matching Summary

Match Score: 75

** Iowa State University Veterinary Diagnostic Laboratory is seeking a Customer Relations Coordinator III to provide exceptional client services and support to veterinarians and livestock producers. The role requires strong communication skills and experience in customer service, ideally within a veterinary or diagnostic laboratory setting. **

Skills & Requirements

Must-have

  • Customer relations coordination
  • Client communication via phone and email
  • Troubleshoot client concerns
  • Enter data into LIMS
  • Collaborate with lab teams

Nice-to-have

  • Detail oriented and customer focused
  • Protecting animal and public health
  • Support veterinarians and producers
  • Exceptional customer support

Key Requirements

  • High school diploma or equivalent
  • 5 years of related experience
  • Legally authorized to work in the U.S.

Work Rights

Not specified

Tailored Resume

Cover Letter