Senior Hvac Technical Service Advisor

Ferguson

Fife, WA, US
Base: $7,791.67 - $12,475.00 monthly; bonus/equity...
Fully remote
Strong knowledge of inverter-driven systems
Expertise with variable-speed technology troubleshooting
Ability to guide contractors via telephone support
Ferguson is a Fortune 500 company seeking a Senior HVAC Technical Service Advisor to provide expert troubleshooting support over the phone

Job Summary

  • Ferguson is a Fortune 500 company seeking a Senior HVAC Technical Service Advisor to provide expert troubleshooting support over the phone.
  • The role involves serving as a subject matter expert for contractors while guiding them through installation and repair challenges for Carrier, Bryant, and Day & Night products.
  • Employees enjoy a holistic benefits plan including health, dental, vision, paid time off, life insurance, and a 401(k) with a company match.

Matching Summary

Ferguson is a Fortune 500 company seeking a Senior HVAC Technical Service Advisor to provide expert troubleshooting support over the phone.

Salary

Base: $7,791.67 - $12,475.00 monthly; Bonus/Equity: Bonus or Incentive Plan eligible; Benefits: Health, dental, vision, PTO, life insurance, 401(k) match

Skills & Requirements

Must-have

  • Strong knowledge of inverter-driven systems
  • Expertise with variable-speed technology troubleshooting
  • Ability to guide contractors via telephone support
  • Proficiency with Microsoft Office Suite tools
  • Experience designing training curriculums

Nice-to-have

  • Excellent problem-solving skills for complex issues
  • Ability to tailor communication tone effectively
  • HVAC field service or certified trainer experience
  • Courteous customer support and service mindset

Key Requirements

  • Degree from accredited HVAC school or certificate
  • 5+ years of hands-on HVAC experience
  • EPA certification or equivalent HVAC licensing preferred

Work Rights

Not specified

Tailored Resume

Cover Letter