Not specified; benefits: generous pto; competitive...
Full-time, flexible hours with occasional travel
5+ years call center leadership experience
Strong understanding of loan products and servicing
Experience leading in-house and bpo teams
Snap Finance is seeking a Manager/Sr. Manager of Collections Operations to lead their Loan Collections organization, focusing on operational excellence and superior customer experiences. The ideal candidate should have over five years of experience in call center leadership within financial services, with strong leadership and communication skills
Job Summary
This role is critical to ensuring operational excellence, delivering superior customer experiences, and driving strategic initiatives that support growth, quality, and compliance.
The company offers a value-based culture where growth opportunities are endless, along with generous paid time off and competitive medical, dental, and vision coverage.
Candidates will lead Loan Collections Teams, partner with bank leadership and vendors, and champion data-driven decision-making using reports and dashboards.
Matching Summary
Match Score: 85
Snap Finance is seeking a Manager/Sr. Manager of Collections Operations to lead their Loan Collections organization, focusing on operational excellence and superior customer experiences. The ideal candidate should have over five years of experience in call center leadership within financial services, with strong leadership and communication skills.
Salary
Not specified; Benefits: Generous PTO; Competitive medical, dental & vision; 401K match; Life insurance; Disability coverage
Skills & Requirements
Must-have
5+ years call center leadership experience
Strong understanding of loan products and servicing
Experience leading in-house and BPO teams
Proficiency with Microsoft Office Suite and CRM systems
Ability to present to executive stakeholders
Nice-to-have
LoanPro software experience preferred
Passion for developing people and culture
Data-driven decision-making skills
Empathy and fairness in leadership style
Key Requirements
5+ years of Call Center leadership experience
Experience within Loans, Banking, or Financial Services
Proficiency in Microsoft Excel and CRM/call center systems