Customer Service Representative

NETWEALTH

Melbourne, Victoria, Australia
Remote
Handle inbound calls, emails, and web chats
Deliver service within designated timeframes
Represent netwealth professionally
The primary purpose of the Customer Service Representative is to be the front line of support for customers, predominantly clients and advisers

Job Summary

  • The primary purpose of the Customer Service Representative is to be the front line of support for customers, predominantly clients and advisers.
  • Handle inbound telephone calls, emails and web chats in relation to products, services and general enquiries.
  • We value authenticity, and agility, and we believe in creating an environment where you can do your best work, grow your career, and feel part of something meaningful.

Matching Summary

The primary purpose of the Customer Service Representative is to be the front line of support for customers, predominantly clients and advisers.

Skills & Requirements

Must-have

  • Handle inbound calls, emails, and web chats
  • Deliver service within designated timeframes
  • Represent Netwealth professionally
  • Support internal teams
  • Stay up to date with changes

Nice-to-have

  • Curious, optimistic, and courageous individuals
  • Authenticity and agility valued
  • Collaborative team player
  • Thrives in a fast-paced environment

Key Requirements

  • Experience in financial services
  • Superannuation background preferred
  • Professional, friendly, and helpful attitude
  • Strong communication skills
  • Excellent attention to detail
  • Committed to service excellence

Work Rights

Not specified

Tailored Resume

Cover Letter