Process Designer And Analyst

AUTODESK TLV

Boston, MA, United States
Base: $81,000 - $145,200; bonus/equity: annual cas...
Ai/ia workflow design
Process mapping and redesign
Experimentation framework ownership
Shape, optimize, and operationalize AI-powered and intelligent automation (IA) workflows across the entire Customer Technical Success (CTS) organization

Job Summary

  • Shape, optimize, and operationalize AI-powered and intelligent automation (IA) workflows across the entire Customer Technical Success (CTS) organization.
  • Map, analyze, and redesign operational workflows across CTS to identify where AI/IA can reduce friction, accelerate customer impact, or eliminate manual work.
  • Track adoption, usage, and impact metrics for all new workflows and experiments and build clear, compelling insights for leadership.

Matching Summary

Shape, optimize, and operationalize AI-powered and intelligent automation (IA) workflows across the entire Customer Technical Success (CTS) organization.

Salary

Base: $81,000 - $145,200; Bonus/Equity: Annual cash bonuses, stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • AI/IA workflow design
  • Process mapping and redesign
  • Experimentation framework ownership
  • Change management practices
  • Cross-functional initiative leadership

Nice-to-have

  • Solution architect mindset
  • Human change management
  • Elevate employee experience
  • Ambiguous, fast-moving environments

Key Requirements

  • 5+ years customer support operations experience
  • Experience running structured experiments
  • Demonstrated expertise with process modeling
  • Ability to lead cross-functional initiatives
  • Experience implementing change management at scale

Work Rights

Not specified

Tailored Resume

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