Product Support Engineer

Samsara

Remote, United States
Base: above-market; bonus/equity: performance-base...
Remote
6+ years technical support experience
Eld rules and regulations familiarity
Hardware-integrated distributed products
Samsara is seeking a Compliance Product Support Engineer to join their Global Technical Support team. The ideal candidate will have extensive experience in technical support and a strong understanding of ELD compliance, contributing to the safety and efficiency of industries reliant on physical operations

Job Summary

  • This role serves as the primary technical authority for ELD compliance software, ensuring 100% accuracy in recording Hours of Service and Records of Duty Status.
  • The position involves analyzing device telemetry and fleet-level patterns to translate raw data into actionable technical narratives for complex escalations.
  • Samsara offers above-market total compensation including base salary, performance-based bonus, equity, and a flexible employee-led remote work model.

Matching Summary

Match Score: 85

Samsara is seeking a Compliance Product Support Engineer to join their Global Technical Support team. The ideal candidate will have extensive experience in technical support and a strong understanding of ELD compliance, contributing to the safety and efficiency of industries reliant on physical operations.

Salary

Base: Above-market; Bonus/Equity: Performance-based bonus and equity for eligible roles; Benefits: Flexible remote model, professional development stipend, health and parental leave plans

Skills & Requirements

Must-have

  • 6+ years technical support experience
  • ELD rules and regulations familiarity
  • Hardware-integrated distributed products
  • Direct customer interaction and incident response
  • Rotational after-hours on-call support cadence

Nice-to-have

  • Fleet regulatory requirements experience
  • Telematics industry background
  • Python SQL and Tableau data analysis skills
  • Rapid career development in hyper growth environment
  • High-caliber team collaboration culture

Key Requirements

  • B.S. in Computer Science or Engineering
  • 6+ years in technical support or field engineering
  • Experience with rotational after-hours/on-call support
  • Comfort interfacing with engineers and SaaS systems

Work Rights

Not specified

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