Service Writer

Fox Factory Holding Corp.

Base: $20.50 - $27.51; bonus/equity: not specified...
Not specified (assumed office-based due to manufacturing environment)
Knowledge of vehicle suspension systems
Mechanical aptitude for product evaluation
Experience with return authorization processes
Fox Factory Holding Corp. is seeking a Service Writer to enhance customer service operations, focusing on technical support and warranty processes. The ideal candidate will possess mechanical aptitude and relevant experience, with an emphasis on effective communication and efficiency in service operations

Job Summary

  • The role is responsible for daily interactions with customers seeking technical, warranty, and factory service support.
  • Employees will evaluate returned products to confirm repair actions and provide accurate estimates to clients.
  • The company offers competitive wages, great benefits, employee discounts, and a collaborative team culture.

Matching Summary

Match Score: 75

Fox Factory Holding Corp. is seeking a Service Writer to enhance customer service operations, focusing on technical support and warranty processes. The ideal candidate will possess mechanical aptitude and relevant experience, with an emphasis on effective communication and efficiency in service operations.

Salary

Base: $20.50 - $27.51; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401k with matching

Skills & Requirements

Must-have

  • Knowledge of vehicle suspension systems
  • Mechanical aptitude for product evaluation
  • Experience with Return Authorization processes

Nice-to-have

  • Ability to work in a fun team environment
  • Strong communication skills with customers
  • Proficiency in Excel and email tools

Key Requirements

  • High school diploma or equivalent required
  • 2+ years of related experience required
  • Associates or technical degree preferred

Work Rights

Not specified

Tailored Resume

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