Problem And Itsm Knowledge Specialist

ATR (Airbus/Leonardo)

Brasov, Romania
Competitive salary; multiple bonuses (performance,...
Hybrid
Problem management
Knowledge management
Servicenow knowledge management
Focus on sustainable bug fixing and increasing the self-service rate through effective Problem and Knowledge Management

Job Summary

  • Focus on sustainable bug fixing and increasing the self-service rate through effective Problem and Knowledge Management.
  • Responsibilities include moderating Root Cause Analysis, managing the internal and external knowledge base, and identifying solutions for self-service.
  • Offers a competitive salary, multiple bonuses, private medical plan, wellness access, hybrid work policy, and provided transportation.

Matching Summary

Focus on sustainable bug fixing and increasing the self-service rate through effective Problem and Knowledge Management.

Salary

Competitive salary; Multiple bonuses (performance, attendance, holidays); Comprehensive benefits package

Skills & Requirements

Must-have

  • Problem Management
  • Knowledge Management
  • ServiceNow Knowledge Management
  • Shift-Left strategy
  • Root Cause Analysis

Nice-to-have

  • Editorial talent
  • Innovative projects
  • Team collaboration

Key Requirements

  • Certified knowledge in ITIL Problem Management
  • Experience with ServiceNow Knowledge Management modules

Work Rights

Not specified

Tailored Resume

Cover Letter