Team Manager

RAC

Joondalup, Western Australia, Australia
On-site
Contact centre leadership experience
Kpi management and performance driving
Coaching and influencing skills
RAC is seeking a Team Manager for its Joondalup and West Perth Contact Centres. The role focuses on providing leadership support across multiple teams, fostering collaboration and adaptability while ensuring high-quality member service

Job Summary

  • As a Team Manager, you will play a key role in supporting leadership continuity and operational stability across both of our Joondalup and West Perth Contact Centres.
  • This role is ideal for a collaborative leader who enjoys variety, thrives in change, and is passionate about supporting teams and leaders to perform at their best.
  • You will enable flexibility across the business while ensuring our consultants continue to deliver high-quality sales and service experiences that showcase the value of RAC products and services to our members.

Matching Summary

Match Score: 85

RAC is seeking a Team Manager for its Joondalup and West Perth Contact Centres. The role focuses on providing leadership support across multiple teams, fostering collaboration and adaptability while ensuring high-quality member service.

Skills & Requirements

Must-have

  • Contact centre leadership experience
  • KPI management and performance driving
  • Coaching and influencing skills
  • Adaptable and collaborative leadership style
  • Strong communication and rapport building

Nice-to-have

  • Passion for developing others
  • Resilience in challenging situations
  • Alignment to organizational values

Key Requirements

  • Proven leadership experience in a busy contact centre environment
  • Strong computer literacy

Work Rights

Not specified

Tailored Resume

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