Technical Support Consultant

Harris Novum

Baroda, India
Troubleshoot complex technical problems
Diagnose customer issues over phone/internet
Document support requests and solutions
Interact with customers to help troubleshoot and resolve complex technical product problems or issues

Job Summary

  • Interact with customers to help troubleshoot and resolve complex technical product problems or issues.
  • Track and document inbound support requests and ensure proper notation of customer problems or issues.
  • Communicate with product development department to improve on current design or to identify possible problems with design.

Matching Summary

Interact with customers to help troubleshoot and resolve complex technical product problems or issues.

Skills & Requirements

Must-have

  • troubleshoot complex technical problems
  • diagnose customer issues over phone/internet
  • document support requests and solutions
  • communicate with product development

Nice-to-have

  • stay abreast of current technology
  • travel to client site

Key Requirements

  • Education not specified

Work Rights

Not specified

Tailored Resume

Cover Letter