Base: $113,800 usd - $170,800 usd (salt lake city)...
Fully remote
Customer relationship management
Workday product expertise
Saas implementation oversight
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us
Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
The Customer Success Manager is responsible for overall customer wellbeing by monitoring customer health, producing customer programs, guidance on billable services, and acting as an escalation point for customer issues.
Our approach enables our teams to deepen connections, maintain a strong community, and do their best work with a flexible schedule that balances in-person and remote work.
Matching Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Salary
Base: $113,800 USD - $170,800 USD (Salt Lake City); Base: $108,200 USD - $192,200 USD (Other US locations); Bonus/Equity: Eligible for bonus plan and stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Customer relationship management
Workday product expertise
SaaS implementation oversight
Escalation and issue resolution
Customer success program development
Enterprise software customer management
Nice-to-have
Collaborative team approach
Strong executive level communication
Consulting experience
Flexible work environment
Empathy and integrity culture
Key Requirements
7+ years customer facing services experience
Experience with CRM and customer success platforms
Functional domain expertise with Financials
Experience with State & Local Government customers