Pricing & Support Supervisor

Ecolab Pty Ltd

Competitive salary; benefits included; not specifi...
**
8+ years customer support experience
3+ years supervisory capacity
Salesforce and servicenow proficiency
** Ecolab is seeking a Pricing & Support Supervisor to lead a team in delivering exceptional customer support for the North America region. The ideal candidate will have extensive experience in customer support, strong leadership qualities, and technical proficiency, with a focus on driving customer satisfaction and team performance. **

Job Summary

  • The role leads a dynamic team to deliver exceptional support for the North America region while driving customer satisfaction.
  • Candidates will manage escalations, monitor KPIs, and ensure timely resolution of tickets in line with SLAs.
  • The position offers a competitive salary and benefits within a growth company passionate about clean water and safe food.

Matching Summary

Match Score: 75

** Ecolab is seeking a Pricing & Support Supervisor to lead a team in delivering exceptional customer support for the North America region. The ideal candidate will have extensive experience in customer support, strong leadership qualities, and technical proficiency, with a focus on driving customer satisfaction and team performance. **

Salary

Competitive salary; Benefits included; Not specified

Skills & Requirements

Must-have

  • 8+ years customer support experience
  • 3+ years supervisory capacity
  • Salesforce and ServiceNow proficiency
  • Microsoft Excel advanced data analysis
  • Global time zone support availability
  • SLA and escalation protocol management

Nice-to-have

  • Six Sigma project exposure
  • GCC or shared services background
  • Multi-tier support model knowledge
  • Continuous learning culture promotion
  • Stakeholder engagement skills

Key Requirements

  • Bachelor's degree required
  • 8+ years in customer support roles
  • 3+ years in supervisory capacity
  • Experience with Salesforce and ServiceNow tools
  • Availability for 4 PM to 1 AM IST shifts

Work Rights

Not specified

Tailored Resume

Cover Letter