Responsible for leading & motivating a team of 20-30 associates & Process leader, with full ownership of team performance and accountability for managing agreed SLAs
Job Summary
Responsible for leading & motivating a team of 20-30 associates & Process leader, with full ownership of team performance and accountability for managing agreed SLAs.
This pivotal role directly impacts end customers, making it essential to do things right the first time and deliver high quality business outcomes.
Responsible for developing & maintaining partnership with key stakeholders onshore whilst regularly interacting with them to resolve service related issues and encouraging & incorporating process efficiencies.
Matching Summary
Responsible for leading & motivating a team of 20-30 associates & Process leader, with full ownership of team performance and accountability for managing agreed SLAs.