Product Support Engineer

Siemens Healthineers

Hybrid
5+ years technical support experience
24x7 shift-based work environment
Troubleshooting distributed systems
This role is critical to ensuring the reliability and operational continuity of connected healthcare systems across multiple platforms

Job Summary

  • This role is critical to ensuring the reliability and operational continuity of connected healthcare systems across multiple platforms.
  • The company offers a flexible hybrid or in-office work environment along with an annual learning budget for professional growth.
  • Candidates will collaborate with global engineering teams to resolve customer-reported incidents within defined SLAs in a 24x7 support model.

Matching Summary

This role is critical to ensuring the reliability and operational continuity of connected healthcare systems across multiple platforms.

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 24x7 shift-based work environment
  • Troubleshooting distributed systems
  • SQL querying skills
  • IoT and SaaS application support
  • PTC ThingWorx knowledge
  • Azure DevOps and CI/CD pipelines

Nice-to-have

  • Strong analytical system-level mindset
  • Experience with osquery for endpoint visibility
  • Background in software development
  • Familiarity with message queues and microservices
  • Clear written and verbal communication skills

Key Requirements

  • 5+ years in technical or systems support
  • Ability to work 24x7 shift schedule
  • Hands-on experience with SQL syntax
  • Knowledge of public cloud platforms (AWS, Azure, GCP)

Work Rights

Not specified

Tailored Resume

Cover Letter