Patient Experience Specialist

Cincinnati Eye Institute

Blue Ash, Ohio, United States
On-site
Exceptional customer service skills
Hipaa compliance knowledge
Patient flow management
Cincinnati Eye Institute is seeking a Patient Experience Specialist responsible for educating and assisting patients regarding eye surgeries, specifically cataract and refractive procedures. The role involves providing exceptional customer service, discussing patients' vision goals, and managing communication with prospective patients

Job Summary

  • The role serves as a critical interface between prospective surgery patients and the medical team to provide balanced education on cataract and refractive surgery options.
  • Employees must demonstrate urgency in managing both patient and doctor schedules while ensuring exceptional customer service during every encounter.
  • The position involves discussing vision goals, daily living activities, and payment options including intraocular lens choices before the patient sees the physician.

Matching Summary

Match Score: 85

Cincinnati Eye Institute is seeking a Patient Experience Specialist responsible for educating and assisting patients regarding eye surgeries, specifically cataract and refractive procedures. The role involves providing exceptional customer service, discussing patients' vision goals, and managing communication with prospective patients.

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • HIPAA compliance knowledge
  • Patient flow management
  • Virtual screening experience
  • Intraocular lens options discussion

Nice-to-have

  • Professional attitude with smiling demeanor
  • Urgency in managing patient time
  • Relationship management system usage
  • Data entry for marketing outcomes
  • Pre-appointment communication via email or text

Key Requirements

  • Compliance with HIPAA regulations
  • Experience in patient education or counseling
  • Ability to manage patient flow efficiently

Work Rights

Not specified

Tailored Resume

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