Associate Manager Managed Services

Harris Chronic Care

Technical services team management
Timely delivery of technical support
Monitoring service performance metrics
Supervise and coordinate the daily activities of a technical services team, focusing on workload management and team support

Job Summary

  • Supervise and coordinate the daily activities of a technical services team, focusing on workload management and team support.
  • Ensure timely resolution of technical issues and monitor service performance metrics to maintain quality and efficiency standards.
  • Build strong relationships with internal teams and external customers to ensure satisfaction and trust.

Matching Summary

Supervise and coordinate the daily activities of a technical services team, focusing on workload management and team support.

Skills & Requirements

Must-have

  • technical services team management
  • timely delivery of technical support
  • monitoring service performance metrics
  • process improvement identification
  • customer satisfaction focus

Nice-to-have

  • fostering collaborative environment
  • promoting professional growth
  • driving operational efficiency
  • knowledge of emerging technologies

Key Requirements

  • 5+ years in technical services or support
  • 2+ years at Senior level or equivalent
  • Strong knowledge of technical systems
  • ITIL framework familiarity preferred
  • Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter