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Fictiv is seeking an Associate Customer Program Manager to enhance customer experiences in a fast-paced manufacturing environment. The role involves managing customer relationships, overseeing manufacturing orders, and collaborating with cross-functional teams to ensure timely delivery and quality.
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Job Summary
You will be working directly with our US-based customers, and you’ll be using your agility, problem-solving skills, and customer service advocacy to help our customers increase the velocity and quality of products delivered.
Collaborate with sales and the manufacturing operations teams to ensure successful delivery to the customer and advocate on their behalf - through the project lifecycle, including post-delivery exceptions.
Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency.
Matching Summary
Match Score: 75
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Fictiv is seeking an Associate Customer Program Manager to enhance customer experiences in a fast-paced manufacturing environment. The role involves managing customer relationships, overseeing manufacturing orders, and collaborating with cross-functional teams to ensure timely delivery and quality.
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Skills & Requirements
Must-have
Customer management and advocacy
Case and project management
Cross-functional collaboration
Engineering, design, manufacturing, and logistics communication
US Pacific business hours alignment
Nice-to-have
Continuous improvement identification
Customer loyalty focus
Hands-on, high-performing role
Always learning mindset
Key Requirements
Bachelor's degree in Engineering or MBA
4+ years of experience in program management, project management, supply chain or customer-facing operations roles
Experience supporting NPI, low-volume production, or rapid prototyping programs
Fluent in written and spoken English
Proven experience working directly with US-based customers and/or during US business hours