Contact Center Scheduler 1

Carilion Clinic

Roanoke, Virginia, United States
Not specified; benefits: comprehensive medical, de...
Onsite
Five years customer service experience
Strong keyboarding and computer skills
Ability to work in fast-paced team environment
Carilion Clinic is seeking a full-time Contact Center Scheduler to manage appointment scheduling and referrals within a multi-specialty call center environment. The ideal candidate should possess a high school diploma (or equivalent) and have five years of customer service experience, preferably in a call center setting

Job Summary

  • The Call Center Scheduling Specialist is responsible for managing incoming referrals and scheduling appointments for complex clinical departments.
  • Employees must navigate multiple systems simultaneously to effectively schedule appointments, tests, and procedures according to established protocols.
  • Carilion Clinic offers comprehensive medical, dental, vision benefits, an employer-funded pension plan, and paid time off accrued from day one.

Matching Summary

Match Score: 85

Carilion Clinic is seeking a full-time Contact Center Scheduler to manage appointment scheduling and referrals within a multi-specialty call center environment. The ideal candidate should possess a high school diploma (or equivalent) and have five years of customer service experience, preferably in a call center setting.

Salary

Not specified; Benefits: Comprehensive Medical, Dental, & Vision; Pension Plan vested after five years

Skills & Requirements

Must-have

  • Five years customer service experience
  • Strong keyboarding and computer skills
  • Ability to work in fast-paced team environment

Nice-to-have

  • Call center experience preferred
  • Bachelors degree preferred
  • Empathy and positive communication skills

Key Requirements

  • High school diploma or equivalent required
  • Five years of relevant customer service experience
  • Proficiency with electronic health records and scheduling software

Work Rights

Not specified

Tailored Resume

Cover Letter