Lead Technical Services Engineer

Impact

Columbus, OH, United States
Base: $95,000 - $120,000 py; bonus/equity: 5% vari...
On-site
Lead complex enterprise client integrations
Resolve high-priority escalations
Technical liaison between clients, product, engineering
As a Lead Technical Services Engineer, you will act as a senior technical authority, mentor, and a critical liaison between clients, Product, and Engineering

Job Summary

  • As a Lead Technical Services Engineer, you will act as a senior technical authority, mentor, and a critical liaison between clients, Product, and Engineering.
  • You will lead complex integrations for enterprise clients, own and resolve high-priority escalations, and innovate to improve platform scalability and reliability.
  • Benefits include medical, dental, vision insurance, flexible PTO, mental health support, and a stake in company growth through RSUs.

Matching Summary

As a Lead Technical Services Engineer, you will act as a senior technical authority, mentor, and a critical liaison between clients, Product, and Engineering.

Salary

Base: $95,000 - $120,000 per year; Bonus/Equity: 5% variable annual bonus, RSU grant; Benefits: Medical, Dental, Vision, 401(k), PTO, wellness benefits, parental leave, tech stipend

Skills & Requirements

Must-have

  • Lead complex enterprise client integrations
  • Resolve high-priority escalations
  • Technical liaison between clients, Product, Engineering
  • Expert-level web technologies (HTML, CSS, JavaScript, SQL, REST APIs, FTP)
  • Analyze logs and system behavior
  • Author advanced troubleshooting documentation

Nice-to-have

  • Mentor and coach technical team members
  • Innovate platform scalability and reliability
  • Strategic mindset and proactive improvements
  • Translate complex technical concepts

Key Requirements

  • 8 years relevant experience or equivalent
  • Bachelor's degree in technical discipline
  • Deep domain knowledge of digital marketing ecosystem and SaaS
  • Proven technical lead or senior escalation experience
  • Advanced SQL query writing and optimization

Work Rights

Not specified

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