As a Digital CSM, you will drive customer engagement through scalable, tech-enabled strategies and ensure successful product adoption and growth
Job Summary
As a Digital CSM, you will drive customer engagement through scalable, tech-enabled strategies and ensure successful product adoption and growth.
Partnering with the Investment & Wealth Management team, Product, and Support teams to address customer concerns, solve problems, and drive continuous improvements to customer satisfaction.
LSEG fosters an encouraging and inclusive environment where your contributions are valued.
Matching Summary
As a Digital CSM, you will drive customer engagement through scalable, tech-enabled strategies and ensure successful product adoption and growth.
Skills & Requirements
Must-have
customer success experience
account management experience
data or technology environment
data feeds APIs real-time integration
CRM tools Salesforce Gainsight
customer engagement platforms
analytical problem-solving skills
customer advocacy
upsell and growth opportunities
Nice-to-have
proactive tailored communications
customer health monitoring
collaborative problem-solving
long-term customer relationships
teamwork cross-functionally
results-driven track record
encouraging inclusive environment
sustainability commitment
Key Requirements
Experience in customer success, account management, or related role
Understanding of data feeds, APIs, or real-time data integration
Experience with CRM tools and customer engagement platforms