Assoc. Service Delivery Manager

Amadeus

Not specified; bonus included; health benefits + c...
5+ years managing service teams
It service management best practices
Incident and problem resolution skills
You will ensure high-quality and consistent service delivery for Amadeus Airport IT and Airline Operation products at designated airports

Job Summary

  • You will ensure high-quality and consistent service delivery for Amadeus Airport IT and Airline Operation products at designated airports.
  • The role requires acting as the main point of contact for all service-related queries while collaborating with internal teams to resolve issues.
  • Amadeus offers a flexible working model, attractive compensation packages, and a global culture focused on diversity and inclusion.

Matching Summary

You will ensure high-quality and consistent service delivery for Amadeus Airport IT and Airline Operation products at designated airports.

Salary

Not specified; Bonus included; Health benefits and caregiving provided

Skills & Requirements

Must-have

  • 5+ years managing service teams
  • IT service management best practices
  • Incident and problem resolution skills
  • SLA management experience
  • Operating system and server knowledge

Nice-to-have

  • ITIL certification preferred
  • Strong organizational collaboration skills
  • Open to occasional travel up to 20%
  • Experience with Amadeus solutions

Key Requirements

  • 5+ years of experience in IT or airport technology environments
  • ITIL certification is a plus
  • Comfortable with networking and troubleshooting

Work Rights

Not specified

Tailored Resume

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