Not specified (potentially hybrid based on travel requirements)
3+ years customer service management experience
Field service leadership background
Technical field operations oversight
TRUMPF is seeking a Head of Field Service for their 2D Laser division, emphasizing a collaborative and innovative company culture. The ideal candidate will have a background in customer service management or field service leadership, with a focus on team development and customer satisfaction
Job Summary
Lead a high-impact regional Field Service team supporting TRUMPF technologies including lasers and machine tools.
Drive safety, quality, and productivity while developing talent and ensuring exceptional customer service on every visit.
Collaborate closely with the Technology Service Manager to align resources, priorities, and corrective actions for customer improvement.
Matching Summary
Match Score: 85
TRUMPF is seeking a Head of Field Service for their 2D Laser division, emphasizing a collaborative and innovative company culture. The ideal candidate will have a background in customer service management or field service leadership, with a focus on team development and customer satisfaction.
Skills & Requirements
Must-have
3+ years customer service management experience
Field service leadership background
Technical field operations oversight
HSE compliance enforcement
Performance target setting and KPI review
Nice-to-have
Strong interpersonal communication skills
Proven relationship building with customers
Unconventional ideas and forward thinking
Collaborative team culture mindset
Hands-on customer problem solving ability
Key Requirements
Bachelor's degree in technical field or equivalent