Not specified; not specified; eligible for bonuses
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5 years technical account management experience
Enterprise customer support background
Root cause analysis expertise
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Avalara is seeking a Strategic Technical Account Manager to provide expert technical support for their high-ARR customers, focusing on issue resolution, proactive engagement, and customer success. This remote position requires a strong background in technical account management, excellent communication skills, and a commitment to leveraging AI to enhance customer experiences.
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Job Summary
The role supports the retention and growth of Avalara's highest-ARR customers by serving as their primary technical support resource.
Success requires leveraging AI to enhance productivity, quality, innovation, and customer value in an AI-first company environment.
The position offers a great compensation package, paid time off, paid parental leave, and eligibility for bonuses.
Matching Summary
Match Score: 75
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Avalara is seeking a Strategic Technical Account Manager to provide expert technical support for their high-ARR customers, focusing on issue resolution, proactive engagement, and customer success. This remote position requires a strong background in technical account management, excellent communication skills, and a commitment to leveraging AI to enhance customer experiences.
**
Salary
Not specified; Not specified; Eligible for bonuses
Skills & Requirements
Must-have
5 years technical account management experience
Enterprise customer support background
Root cause analysis expertise
API and networking knowledge
SLA adherence and incident response
Nice-to-have
AI-driven diagnostic capabilities
Proactive risk identification skills
Cross-functional collaboration ability
Strong written communication skills
Experience with SaaS support models
Key Requirements
Bachelor's degree in IT, Computer Science, or Business
5 years of experience in technical account management
Experience supporting enterprise or high-revenue customers