Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
Customer relationship management
Product roadmap communication
Success plan development
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers

Job Summary

  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.
  • Our Customer Success Managers work directly with customers to improve their overall user experience with Workday, ensuring quality service and operational performance, and collaborating with sales and support groups to demonstrate value and identify opportunities for expanded support business.
  • This role offers a high degree of autonomy and discretion in strategic planning and engagement for assigned customers, with opportunities for global collaboration and career development within a leading AI platform company.

Matching Summary

Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.

Skills & Requirements

Must-have

  • Customer relationship management
  • Product roadmap communication
  • Success plan development
  • Customer concern resolution
  • Solution adoption support
  • Business needs understanding

Nice-to-have

  • Proactive customer engagement
  • Cross-functional collaboration
  • Executive-level stakeholder management
  • AI use case promotion
  • Global career opportunities

Key Requirements

  • 5+ years customer-facing services experience
  • 1+ year project management experience
  • Business level Japanese communication

Work Rights

Not specified

Tailored Resume

Cover Letter