This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator
Job Summary
This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator.
Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
Matching Summary
This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator.
Skills & Requirements
Must-have
Provide repair service of equipment
Basic mechanical background
Customer service skills
Troubleshooting techniques
Maintain inventory in van
Timely service reports
Nice-to-have
Develop and improve skills
Optimize customer experience
Team member communication
Participate in special projects
Key Requirements
2 or more years of field service experience
High School education or equivalent
Associates degree or Technical School Certification preferred