Job 143186

Honeywell

Hybrid
Investigate and troubleshoot customer inquiries
Identify root causes and implement solutions
Collaborate with cross-functional teams
Honeywell is seeking a customer support specialist to investigate and troubleshoot customer inquiries while ensuring high levels of customer satisfaction. The ideal candidate will collaborate with cross-functional teams to identify root causes and implement effective solutions, leveraging strong analytical and communication skills

Job Summary

  • You will be responsible for investigating and troubleshooting customer inquiries, identifying root causes of problems, and implementing effective solutions.
  • Collaborating with cross-functional teams, you will ensure timely resolution of customer issues and maintain customer satisfaction.
  • Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition.

Matching Summary

Match Score: 85

Honeywell is seeking a customer support specialist to investigate and troubleshoot customer inquiries while ensuring high levels of customer satisfaction. The ideal candidate will collaborate with cross-functional teams to identify root causes and implement effective solutions, leveraging strong analytical and communication skills.

Skills & Requirements

Must-have

  • Investigate and troubleshoot customer inquiries
  • Identify root causes and implement solutions
  • Collaborate with cross-functional teams
  • Ensure timely resolution of customer issues
  • Maintain customer satisfaction
  • Partner with collectors to mitigate risks

Nice-to-have

  • Agile mindset and adaptability
  • Technology enabler
  • Business Transformation
  • Proven stakeholder management
  • Work in a wider regional or global environment

Key Requirements

  • Quick fixer
  • Process oriented
  • Lead xfunctional reviews
  • Understanding data
  • Able to influence others
  • Team player
  • Technology enabler
  • Results oriented
  • Six Sigma methodology A3 / RPS / RCA
  • Report-out to different levels
  • Analytical skills
  • Customer facing
  • Cross functional negotiation skills
  • Lead and facilitate discussions
  • Strong verbal and written communication
  • Conflict resolution
  • Fluent English
  • Project Management exposure
  • Operational/SME knowledge for Collections & Disputes
  • Operational/SME knowledge for OM/Contracts
  • Business Transformation
  • Proven stakeholder management
  • Worked in a wider regional or global environment
  • Exposure to xfunctional teams

Work Rights

Not specified

Tailored Resume

Cover Letter