V104 - Bilingual Intake Specialist

Flywheel

Multiple Locations, US
Base: 1,142 to 1,220; bonus/equity: not specified;...
On-site
Manage high volumes of inbound and outbound calls
Assess client needs and ensure accurate routing
Bilingual spanish skills
Flywheel is seeking a Bilingual Intake Specialist to connect clients with attorneys while providing guidance during stressful situations. The role involves managing high call volumes, assessing client needs, and ensuring a seamless client experience

Job Summary

  • This role is a key front line position that connects individuals seeking legal help with the right attorneys while providing clarity, reassurance, and guidance during often stressful situations.
  • Manage referral partner communications, review call recordings, and support translation review to ensure Spanish language materials and communication are clear and accurate.
  • The position thrives in a fast paced environment where attention to detail, empathy, and clear communication are critical.

Matching Summary

Match Score: 85

Flywheel is seeking a Bilingual Intake Specialist to connect clients with attorneys while providing guidance during stressful situations. The role involves managing high call volumes, assessing client needs, and ensuring a seamless client experience.

Salary

Base: 1142 to 1220; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage high volumes of inbound and outbound calls
  • Assess client needs and ensure accurate routing
  • Bilingual Spanish skills
  • CRM platform Qase
  • VoIP systems GoTo or Microsoft Teams
  • Microsoft 365 suite

Nice-to-have

  • Empathy and clear communication
  • Attention to detail
  • Collaborative team environment
  • Continuous improvement and automation

Key Requirements

  • Full time position
  • Work schedule aligned with Pacific Standard Time business hours
  • Bilingual Spanish skills strongly preferred
  • Comfortable working in a fast paced and evolving operational environment
  • Open to continuous improvement, automation, and technology driven processes

Work Rights

Not specified

Tailored Resume

Cover Letter