Bilingual Customer Service Representative - Auto Claims

Intact Insurance

St. John's, NL, Canada
Base: $43,600 - $53,200 annually; bonus: up to 100...
Hybrid
Bilingual in english and french required
High volume inbound call handling
Claims documentation and file management
Intact Insurance is seeking a Bilingual Customer Service Representative for their Auto Claims department in various locations across Canada. The ideal candidate will be fluent in both English and French and possess strong customer service skills, as well as the ability to manage high call volumes in a dynamic environment

Job Summary

  • This role involves acting as a subject matter expert on policies while managing a high volume of inbound claims calls.
  • Employees receive competitive compensation including a salary range of $43,600 - $53,200, an annual bonus target of 5%, and access to a defined benefit pension plan.
  • The position requires flexibility to work 35 hours per week during business hours from Monday to Friday, with options for hybrid work arrangements.

Matching Summary

Match Score: 85

Intact Insurance is seeking a Bilingual Customer Service Representative for their Auto Claims department in various locations across Canada. The ideal candidate will be fluent in both English and French and possess strong customer service skills, as well as the ability to manage high call volumes in a dynamic environment.

Salary

Base: $43,600 - $53,200 annually; Bonus: Up to 100% of 5% target based on performance; Benefits: Hybrid model, wellness account, telemedicine, share plan up to 12%, defined benefit pension

Skills & Requirements

Must-have

  • Bilingual in English and French required
  • High volume inbound call handling
  • Claims documentation and file management

Nice-to-have

  • Insurance industry experience preferred
  • Customer service and sales background
  • Ability to handle difficult conversations with empathy

Key Requirements

  • Must be eligible to work in Canada
  • Fluency in both English and French is mandatory
  • No Canadian work experience required but eligibility is essential

Work Rights

Must be eligible to work in Canada

Tailored Resume

Cover Letter