Manager Lender Coaching - Retail Banking Services, Sydney
CommBank
Sydney, Australia
Lender capability and performance improvement
Home lending processes and systems knowledge
Compliance requirements understanding
The focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability
Job Summary
The focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability.
You will also need to ensure that lenders and Managers understand the compliance requirements and you will support them to be accountable for high quality lending outcomes.
This role will give you the opportunity to understand the Retail Bank’s Lending Channels from a unique perspective.
Matching Summary
The focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability.
Skills & Requirements
Must-have
Lender capability and performance improvement
Home lending processes and systems knowledge
Compliance requirements understanding
Sales pipeline management
Relationship building and strategy development
Nice-to-have
Driving excellence and quality outcomes
Enhancing knowledge of CBA products
Coaching line managers on sales pipeline
Key Requirements
Demonstrated experience in the home lending environment
Advanced knowledge of CBA home loan processes and systems