Customer Service Technical Specialist

Wolters Kluwer N.V

Base: $57,400.00 - $98,350.00 usd; bonus: eligible...
Fully remote
3 years technical or lending customer service experience
Experience with salesforce crm data entry
Knowledge of banking and lending processes
The Customer Service Technical Specialist is responsible for providing first-level support via phone, email, chat, and web ticketing for Wolters Kluwer Compliance Solutions products

Job Summary

  • The Customer Service Technical Specialist is responsible for providing first-level support via phone, email, chat, and web ticketing for Wolters Kluwer Compliance Solutions products.
  • Candidates must possess a minimum of three years of technical or lending customer service experience and demonstrate proficiency with cloud computing platforms such as Azure, Google Cloud, and AWS.
  • The role offers a competitive salary range of $57,400.00 to $98,350.00 USD along with comprehensive benefits including medical, dental, vision, and 401(k) plans.

Matching Summary

The Customer Service Technical Specialist is responsible for providing first-level support via phone, email, chat, and web ticketing for Wolters Kluwer Compliance Solutions products.

Salary

Base: $57,400.00 - $98,350.00 USD; Bonus: Eligible for Bonus; Benefits: Medical, Dental, Vision, 401(k), Tuition Assistance

Skills & Requirements

Must-have

  • 3 years technical or lending customer service experience
  • Experience with Salesforce CRM data entry
  • Knowledge of banking and lending processes
  • Ability to resolve complex technical inquiries
  • Understanding of cloud platforms like Azure AWS

Nice-to-have

  • Flexible work hours availability
  • Team-based problem solving skills
  • Self-managing in dynamic environment
  • Experience with Software Development Life Cycle
  • Strong written communication abilities

Key Requirements

  • BA/BS degree in Computer Science or related field
  • Minimum 3 years previous technical or lending customer service experience
  • Working knowledge of PC and network operating systems

Work Rights

Not specified

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