As a Customer Support Specialist, you'll be a critical member of our Customer Support team, serving as a subject matter expert and trusted resource for our customers
Job Summary
As a Customer Support Specialist, you'll be a critical member of our Customer Support team, serving as a subject matter expert and trusted resource for our customers.
Respond to customer support tickets and in-application chat requests with technical expertise, empathy, and a solutions-oriented approach.
ZenGRC is a leading provider of governance, risk, and compliance (GRC) SaaS solutions, offering a robust product: ZenGRC.
Matching Summary
As a Customer Support Specialist, you'll be a critical member of our Customer Support team, serving as a subject matter expert and trusted resource for our customers.
Skills & Requirements
Must-have
Troubleshoot complex technical issues
Guide customers through platform configuration
Respond to customer support tickets
Handle service requests
Create and manage bug tickets
Collaborate with Engineering and Product teams
Nice-to-have
Empathy and solutions-oriented approach
Technically curious and proactive
Clear communication of technical concepts
Self-motivated learner
Key Requirements
3+ years of experience in customer support or customer-facing technical roles for a SaaS product
Experience with support and collaboration tools: Salesforce Service Console, Jira, Confluence, and Intercom
Understanding of GRC frameworks strongly preferred
Experience working with CSVs, data imports, and basic data manipulation