Premium Support Engineer (london)

Replit

Remote, United States
Competitive salary & equity; not specified; 401(k)...
Remote (with plans to transition to a hybrid model)
3+ years technical support experience
Debugging skills in javascript or python
Experience with zendesk, linear, slack
Replit is seeking a Premium Support Engineer to provide expert technical support to its highest-value customers, ensuring rapid resolution of complex issues and high-quality communication. The role demands strong debugging skills, experience in technical support, and a proactive mindset, while contributing to the evolving nature of customer support within an AI-driven software development platform

Job Summary

  • Replit is an agentic software creation platform enabling anyone to build applications using natural language.
  • The role involves providing swift, high-priority support to premium customers while diagnosing complex technical issues.
  • Benefits include competitive salary, equity, a 401(k) match, health insurance, and flexible time off.

Matching Summary

Match Score: 85

Replit is seeking a Premium Support Engineer to provide expert technical support to its highest-value customers, ensuring rapid resolution of complex issues and high-quality communication. The role demands strong debugging skills, experience in technical support, and a proactive mindset, while contributing to the evolving nature of customer support within an AI-driven software development platform.

Salary

Competitive Salary & Equity; Not specified; 401(k) Program with 4% match

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • Debugging skills in JavaScript or Python
  • Experience with Zendesk, Linear, Slack

Nice-to-have

  • Recent Replit user experience
  • Familiarity with IDEs and developer tools
  • Experience with AI tools like Claude

Key Requirements

  • 3+ years in technical support or systems engineering
  • Rapid-response support experience for enterprise customers

Work Rights

Not specified

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