Contact Center Specialist Ii

CoxHealth

Springfield, Missouri, United States
Manage consumer interactions
Answer consumer inquiries
Centralized scheduling services
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure a high level of customer service

Job Summary

  • The Contact Center Specialist II is responsible for managing interactions with consumers to ensure a high level of customer service.
  • CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas, recognized for workplace excellence.
  • Benefits include Medical, Vision, Dental, and a Retirement Plan with employer match.

Matching Summary

The Contact Center Specialist II is responsible for managing interactions with consumers to ensure a high level of customer service.

Skills & Requirements

Must-have

  • Manage consumer interactions
  • Answer consumer inquiries
  • Centralized scheduling services
  • Patient provider access
  • Microsoft Office proficiency

Nice-to-have

  • Empathy kindness safety compassion
  • Healthcare related programs
  • Work independently and team
  • Time management skills

Key Requirements

  • High school diploma or Equivalent
  • 1-year customer service experience
  • Contact Center Specialist I competency
  • 2+ year customer service experience preferred
  • Healthcare experience preferred
  • Call center experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter