Applications Support Tech Lead Analyst

Citigroup

Chennai, Tamil Nadu, India
On-site
Leading highly scalable production platform
Corporate banking domain expertise
L2 production support management
The Apps Support Tech Lead Analyst partners with multiple technology teams to ensure integration of functions and drives operational excellence for mission-critical applications

Job Summary

  • The Apps Support Tech Lead Analyst partners with multiple technology teams to ensure integration of functions and drives operational excellence for mission-critical applications.
  • This role requires hands-on management of large-scale distributed online banking platforms with a focus on stability, resilience, and 24/7 availability while driving incident management and root cause analysis.
  • The position fosters a service-oriented culture in a fast-paced environment and promotes adoption of AI-driven automation to improve incident predictability and reduce manual effort.

Matching Summary

The Apps Support Tech Lead Analyst partners with multiple technology teams to ensure integration of functions and drives operational excellence for mission-critical applications.

Skills & Requirements

Must-have

  • Leading highly scalable production platform
  • Corporate banking domain expertise
  • L2 production support management
  • Incident management and root cause analysis
  • Monitoring and observability tools expertise
  • Unix/Linux and scripting automation
  • Cloud and container orchestration knowledge

Nice-to-have

  • AI-driven automation and remediation
  • Strong leadership and mentoring skills
  • Strategic thinking and problem solving
  • Excellent communication under pressure
  • Collaboration with cross-functional teams
  • Service-oriented culture mindset

Key Requirements

  • 10–15 years progressive experience
  • Experience in corporate banking payment flows
  • Proven leadership in financial environments
  • Bachelor’s degree required, Master’s preferred
  • Experience with Oracle, MongoDB, Kafka, TIBCO EMS
  • Knowledge of Google Cloud, Kubernetes, OpenShift

Work Rights

Not specified

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