The Bilingual Supervisor plays a crucial role in encouraging a high-performing, customer-focused team by guiding, coaching, and mentoring team members
Job Summary
The Bilingual Supervisor plays a crucial role in encouraging a high-performing, customer-focused team by guiding, coaching, and mentoring team members.
This position involves handling the daily operations of the team, ensuring service levels are met, and maintaining departmental standards through effective performance management.
Manulife offers a flexible environment where well-being and inclusion are prioritized, empowering employees to learn and grow their careers.
Matching Summary
The Bilingual Supervisor plays a crucial role in encouraging a high-performing, customer-focused team by guiding, coaching, and mentoring team members.
Salary
Base: $59,700.00 CAD - $99,500.00 CAD; Bonus/Equity: Incentive programs and tied compensation; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement plans, paid time off
Skills & Requirements
Must-have
Customer-focused team leadership
Daily operations coordination
Performance management
Employee development and engagement
Handling escalated inquiries
Nice-to-have
Understanding of Manulife Mutual Funds
Expertise in Microsoft Office Suite
Willingness to support operational hours
Key Requirements
Over three years of proven leadership experience
Fully bilingual (French/English)
Proven experience in a fast-paced customer service environment
Strong interpersonal, communication, analytical, and problem-solving skills