The Production Support Senior Analyst serves as the SME for FNZ platforms, ensuring platform reliability and leading complex investigations to improve operational maturity
Job Summary
The Production Support Senior Analyst serves as the SME for FNZ platforms, ensuring platform reliability and leading complex investigations to improve operational maturity.
FNZ offers rapid career growth, market-leading technology, and a mission-led culture focused on transforming wealth management for millions of people globally.
The role involves close collaboration with developers and global teams to drive automation, preventive controls, and continuous service enhancement.
Matching Summary
The Production Support Senior Analyst serves as the SME for FNZ platforms, ensuring platform reliability and leading complex investigations to improve operational maturity.
Skills & Requirements
Must-have
Production support expertise
Strong SQL capability
Incident investigation leadership
ITIL process knowledge
Operational platform ownership
Monitoring tools experience
Nice-to-have
Financial platforms understanding
.NET and API familiarity
Automation design experience
Mentoring and coaching skills
Strong communication skills
Key Requirements
5–8 years production support experience
Proficiency in SQL and data analysis
Experience with monitoring tools like Splunk or ServiceNow