Customer Success Manager

wagner-holz.at

Austin, TX, US
Base: $90,300 - $160,400 usd; bonus/equity: eligib...
Fully remote
Customer success management
Saas solution support
Crm usage such as salesforce
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing employees with tools to grow, skills to develop, and long-term support.
  • This role involves managing 50-60 enterprise accounts with a total ARR of over $5 million, executing renewals, and collaborating closely with Sales, Services, and Product teams.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities.

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for bonus plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution support
  • CRM usage such as Salesforce
  • Customer adoption and retention
  • Account management and strategic planning
  • Renewals and contract negotiation

Nice-to-have

  • Executive presence and communication
  • Change management practices
  • Pricing strategy expertise
  • Collaboration across corporate functions
  • Managing ambiguity in complex environments
  • Flexible work environment

Key Requirements

  • 3+ years as a Customer Success Manager
  • 2+ years experience with change management
  • 2+ years experience using CRM and customer success tools
  • Bachelor’s degree or equivalent experience
  • Proven account management experience
  • Experience collaborating with executive-level customers

Work Rights

Not specified

Tailored Resume

Cover Letter